Tindie turned 2 last month. With over 12,000 orders, 2,500 products, and 500 sellers, we’ve learned a tremendous amount during that time. We are in a unique time in history where people are making exciting, innovative projects, and are able to bring them to market faster than before. As manufacturing gets easier and cheaper, this will only increase in volume and pace. We are planning for this future, and looking out towards Tindie’s next two years. With that in mind, we have made changes to our reviews & seller policies.
Customer reviews can be a very hot topic – for customers and sellers. Customers are looking for credible feedback on a product, while sellers are always looking for a fair assessment of their work. Initially our reviews only allowed for the buyer to write a few sentences about their purchase and that was it. If you were a potential customer interested in the reviews, you would need to read them to understand what is going on. It has become clear that a more robust system is needed to give customers more information.
To solve this, we’ve already rolled out the new system. Customers can leave a review while starring the quality of the:
We are not yet displaying this information to customers, but we have begun to gather the data. With this new information we are collecting on reviews, we are also going to update our Seller Policy.
The vast majority of sellers have never received a complaint. We want to preserve their good reputations and keep the quality on Tindie at the highest level of any online marketplace. We believe this will benefit everyone; when buyers have a good experience they come back to Tindie and tell their friends, which translates to increased sales for all sellers.
In the coming weeks, we will begin to surface the averages to sellers and on the product pages. We want to everyone to understand where they stand, and the areas they need to improve.
Beginning on August 15th, 2014, we will remove sellers who do not have a 4 star average or higher.
This will only apply to new reviews that have stars from the new system. However moving forward, we will be daily checking the reviews. Any seller that drops beneath that average will be removed from Tindie – without exception. Short term sales aren’t worth the community’s longevity.
The combination of these two changes will be a much stronger platform for customers and sellers. If you have any comments or feedback, we’d love to hear it in the forums. Here’s to another 2 years!